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Home About us Experts Andrew Small

Andrew Small

Director of Digital Workplace

Andrew was appointed Director of Digital Workplace in October 2021.

Andrew leads our Digital Workplace business for our B2B segments. Digital Workplace includes our meetings, calling, contact centre, global voice and edge propositions.

Prior to this, he held positions in the unified communications, collaboration and contact centre markets and focused on growing cloud services within these areas. He joined BT as CEO of both customer relationship management businesses within the ventures unit.

Before joining us, Andrew worked for Danish and German technology companies as a Product manager, Country manager and in consulting roles. He was also Managing Director of a B2B marketing consulting and analytics business for seven years. Andrew has an engineering degree and PhD from Leeds University.

Blogs by Andrew

BLOG / CLOUD CONTACT CENTRE

Figuring out the future of work
The indications are that people want more choice for the future of work - what matters will be how employees work, not where.

JUNE 2021

BLOG

The forecast is cloudy with a chance of AI
Our new Autonomous Customer 2021 research with Cisco looks at how consumer behaviour has changed and how handling complex and impassioned conversations with people under pressure has affected agents.

JANUARY 2021

BLOG / NETWORKING

Responding to the rapid rise of digital workplace transformation
For most global organisations, digital workplace transformation is now at the top of their agenda. But adoption at speed presents specific challenges for these businesses.

JUNE 2020

BLOG / CLOUD COLLABORATION

Getting used to our new normal: the digital workplace
Remote working isn’t just about keeping business afloat as we try to turn the tide on Coronavirus, it could be the beginning of a different way of working.

APRIL 2020

BLOG / CLOUD CONTACT CENTRE

Don’t waste money on contact centre technology your customers won’t use
Our new research looks at trends over time to reveal what consumers really want from their contact centre customer experience.

FEBRUARY 2020

BLOG / CLOUD CONTACT CENTRE

Delivering the experience your customers demand
How you can deliver a seamless in-branch customer experience.

MARCH 2019

BLOG / CLOUD CONTACT CENTRE

Transformation is risky for your customer experience

JANUARY 2019

BLOG / CLOUD COLLABORATION

Why monitoring can give your users the best possible experience
Spotting issues with your unified communications can take longer than with your network. Here’s how the right monitoring tool can keep you on the front foot.

JULY 2018

BLOG / CLOUD COLLABORATION

Seven myths about the cloud-based digital workplace
Moving to the cloud’s a daunting prospect. But we’ve seen it all, and we’re here to bust a few myths. Find out why making the switch is easier than you think.

JUNE 2018