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Home About us Experts Rehan Khan

Rehan Khan

Principal Consultant

Rehan is a Customer Experience and Digital Transformation Thought Leader.

Rehan has worked across telecoms, technology, real estate, private equity and executive education.

His expertise includes consulting, strategy, innovation, customer experience, marketing, and product management. Rehan holds a MA in Applied Social & Market research and an MBA in Strategy. He is a Visiting Professor at an international business school, as well as a published novelist and writer of historic fiction.

Blogs and articles by Rehan

BLOG / CLOUD COLLABORATION

How to boost the productivity of your hybrid workforce
Hybrid working can only deliver increased productivity if managers use flexibility and clear leadership to foster inclusion and motivation.

AUGUST 2022

BLOG / CLOUD CONTACT CENTRE

3 tips for balancing productivity and wellbeing in a remote contact centre
Balancing productivity and wellbeing in a remote contact centre brings challenges around working practices, agent engagement and collaboration tools.

MARCH 2021

BLOG / CLOUD CONTACT CENTRE

Are consumers ready for outbound AI powered services?
How companies are implementing AI meaningfully to help solve customer problems and why a human agent is still essential in sensitive or escalated situations.

MARCH 2020

BLOG / CLOUD INFRASTRUCTURE

Why ‘Business platform as a Service’ is about to take off
Rehan Khan explores the B2B potential of ‘Business platform as a Service’.

MARCH 2018