Enhance your contact centre with collaboration services
Integrate your contact centre and collaboration services to deliver a better agent and customer experience.
Overview
Your agents provide a better customer experience when the have access to the tools, information and expertise they need to do their job.
So it’s important to focus on the agent as well as the customer when seeking to provide the best possible experience.
You need to integrate your collaboration services with your contact centre technology to create a better agent experience and more operational success.
What if you could deliver a more seamless and efficient agent and customer experience where your collaboration and contact centre platforms come together in a simple single interface?
Our broad set of cloud solutions can help you extend your customer experience beyond the walls of your contact centre. We can help you integrate your collaboration services with your contact centre to unite your front and back office so agents can easily access the tools, information and expertise they need to deliver a memorable experience for every customer.
Your agents could instant-message their colleagues, supervisors, and other business units to ask questions or potentially loop them into the call without having to place customers on hold or transfer them. They could also extend screen-sharing or remote-control capabilities to guide your customers step-by-step through complex scenarios rather than having to talk them through the process.
Featured products
A scalable, multichannel contact centre allowing you to scale the number of agents you need quickly, while only paying for what you use on a per agent, per month basis.
Cloud Contact Cisco is built to handle large volumes of customer interactions but it’s also flexible enough to get you started quickly with only 50 agents through a single, easy-to-use multimedia interface.
Network your back-office experts into the front office environment so that your customers with complex needs are directed to the people best suited to deal with them.
We make it easy to have your contact centre in the cloud, making your organisation more customer-focused.
Want to know more?
Get in contact with one of our experts to discuss your needs
Contact a specialistOur cloud-based voice and collaboration platform gives you voice, instant messaging and presence, video and desktop sharing on a pay-per-user, per month basis.
We can offer you:
- a single global price including user, shared connectivity to the platform and centralised PSTN breakout
- self-service administration though My Account and fast, accurate deployment with our Bulk Load Tool
- the ability to quickly add other applications, such as Cisco Spark
- data centres around the world – dual data centres, geographically separated in North America, UK and Asia Pacific managing over 200,000 users
- security and compliance capabilities that meet ISO27001 standards.
Want to know more?
Get in contact with one of our experts to discuss your needs
Contact a specialistHow your customers feel about you depends on how their experience of you matches their expectations.
Our consulting experts can review your contact centre operations to evaluate the effectiveness of your tools and technologies, your agent productivity, your key performance metrics and your internal processes. We spot gaps between your business goals and operations, help you deliver a more efficient customer experience and help you get the most from your current investments.
By working with us, you get a transformation roadmap that will make it easy for your customers to reach you, while optimising your operations to reduce costs and boost agent productivity.
Want to know more?
Get in contact with one of our experts to discuss your needs
Contact a specialist