Take full advantage of Microsoft Teams

We’ve combined our global SIP services with Microsoft Teams to give you a direct routing capability which provides PSTN calling to Microsoft Teams. We offer you:

• direct routing solutions, including session border controller configuration and management
• a choice of voice calling plans over our global SIP network, according to your requirements
• administration and management of Microsoft Teams providing an end-to-end service wrap
• integration services to existing voice platforms, ensuring continued use of existing investments
• advanced quality of experience monitoring, so your end users get the most out of Teams.

We’re a key global launch partner for the Microsoft Teams Direct Routing service.

Adopting new technology into your business is quite often not as challenging as you may think.

Most technology partners are experienced in integrating solutions into customers infrastructure, the hardest part is often getting your people to use it. One of the biggest barriers to new technology solutions in any business is the lack of training and support to help their people seamlessly migrate over to using the new systems / platforms. Your people need you to make the switch as easy as possible for them, so that their day-to-day is not impacted. Because new technology should enhance their role, not make it harder. That's why we've made it the key focus of our service delivery.

We’ve designed a digital-first user adoption service to enable speed and flexibility in the support you need. This starts with our online learning hub providing ongoing support for you and your users from day one, which is vital with how fast-paced cloud technology evolves. Our support gives users the choice of the following learning tools; getting started guides, short videos, live training, pro tips and blogs, making sure there is something for everyone.

To help you launch your new technology, we also provide an online checklist, helping you map out what to communicate to your users, how to select the right training and share assets to engage them.

Additionally, if more support is required, our highly experienced team are always on hand to provide advice and to run a discovery session to build a tailored plan on how to launch and manage ongoing adoption.

Our priority is to increase satisfaction amongst users, improve the service launch experience and accelerate adoption. To find out more please get in touch.