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Home My Account Support centre Recommended practice

Adoption recommended practice

  • Top tips
  • Communication checklist
  • Hear from our experts
  • Submit a question

Drive adoption

Top tips on driving adoption

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Start by identifying what the change means for your users.

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Share links to where users can self-learn how to use.

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Create awareness so users know what’s coming and why.

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Remind users to watch out for updates to the service via. the prompts in the app.

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Provide step-by step instructions on how to get started.

Communication checklist

Here is a checklist of things you may need to communicate to your end users to ensure the best experience

the date when the room will be ready for use

promote the simplicity of one app, familiar interface

how to invite the room to your meeting from the app

how to find the room from the directory, what is the naming convention?

reminder to book the room as well if required

where to find information on the rooms touchscreen console/room device how to make a phone call

how to start unscheduled meeting by walking into the room

tips on how to manage a hybrid meeting

reminder of in-meeting controls i.e. sharing content

where to access any training and who to contact for support.

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Hear from our experts

Creating awareness and early engagement for new technology

01:22

The importance of choice based training

01:44

Adoption Assets Library>>

Further support required?

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