What's new?

• Webex Calling Suicide Prevention Hotline. From the beginning of July 16, 2022, dialing 988 will route calls to the National Suicide Prevention Lifeline. The Federal Communications Commission (FCC) established this number for Americans in crisis to connect with suicide prevention and mental health crisis counselors. For more information, visit Cisco’s article on Enhanced 988 National Suicide Prevention Lifeline for Webex Calling.
• Webex Calling with Local Gateway support is now available in the following countries:
  • Bermuda
  • British Virgin Islands
  • Cayman Islands
  • Dominica
  • Grenada
  • Guam
  • Jamaica
  • Montserrat
  • Northern Mariana Islands
  • Saint Kitts & Nevis
  • Saint Lucia
  • Saint Vincent & The Grenadines.

For more information, visit Where is Webex available?.

• Provisioning CSV-Auto Attendant. This capability allows administrators to provision auto attendant menu options, call flow management, caller ID settings, and scheduling for multiple auto attendants through a file upload. Refer to Manage auto attendants in Control Hub for more details.
• Webex Calling Analytics - path optimization ICE/PNC. A new dashboard is available in the Control Hub under Webex Calling. This provides a graphical representation of usage and quality of all calls under this graph. It includes filtering, which allows users to filter the call legs for path optimization directly from a graph. For more information, see Analytics for Your Cloud Collaboration Portfolio.
• User Interface Enhancements. Experience the updated Calling portal user interface with improved overall usability of the calling administration in Control Hub. The calling elements such as Numbers, Locations, Call Routing, Features, PSTN orders, Dedicated Instance, Service Settings and Client Settings have a consistent look and feel with improved page layout. This aims to improve the overall commitment to quality and an enhanced administrator experience.
• Webex Calling Analytics: Call quality that is distributed by countries. This new dashboard is available in the Control Hub under Webex Calling to provide visual representation of Webex Calling usage and quality, which is broken down by country. It includes contextual filtering, which allows users to filter the entire dashboard by selecting one or more countries directly from a graph. For more information, see Analytics for Your Cloud Collaboration Portfolio.
• Enhanced line key management for Cisco MPP. The line key management enhancement is delivered in two phases. The first phase provides administrators with the ability to define model-specific button layouts to individual devices. Administrators can apply functions such as primary line, shared line, and speed dial (with optional value, monitor, open, and closed).  See Configure Layouts for Cisco MPP Devices in Control Hub for more details.
• Enable or disable sharing for calling in Webex App. As part of the in-call experience settings for the Webex App (for Webex Calling), the Control Hub administrator can disable sharing for Webex App users in a call. For more information, see Enable or disable sharing for calling in Webex App.

What do you need to do?

• Review the above features
• Bookmark our website so you don't miss out on updates and actions you may need to take. You can also register your details to receive future Webex service notifications.