What's new?

• Supporting Generic Import of Personal Contacts provides a mechanism for Webex Calling administrators to import any user's contacts into the Webex personal contact (contact service) database. For more information, go to Cisco’ Migrate Personal Contacts to Webex article.
• Voicemail transcription enables users to receive an email notification with their voicemail transcribed in the body of the email and the voicemail that is attached as a .wav file. For more information about voicemail transcription, see Cisco’s article on Voicemail transcription for Webex Calling and Configure and manage voicemail settings for a Webex Calling user.
• Provisioning API: Call park extension is adding support for call park in the Webex for Developers Platform to support integration of external tools and automatic provisioning of the call park extension. For more information about Webex Calling APIs, click here.
• Provisioning API: Remaining user features is adding support for user features in the Webex for Developers Platform. For more information about Webex Calling APIs, click here.
• Media Quality Troubleshooting view displays useful call information, pinpoints media quality issue, and aids in speedy resolution. It is available in all regions and for calls involving desk phones and soft clients both desktop and mobile. For more information, see Troubleshoot Webex Calling Media Quality in Control Hub.
• New Media Quality tab in Calling analytics give administrators a quick view of global call quality and help to deliver a consistent, high quality calling experience, and resolve issues before users complain. Data is available for Webex Calling calls and not for Call on Webex calls and is updated near real-time. You can see call quality data within 15 minutes of when a call ends. For more information, see Cisco's article on Calling section of Analytics for Your Cloud Collaboration Portfolio.
• Add support for PLAR/Ringdown for Cisco ATA and MPP devices provides administrative control to enable a PLAR/Ringdown service on specific phones. For more information, see Configure Hotline (PLAR) on Cisco MPP, ATA19x and Audiocodes ATA devices.
• MPP DECT Firmware Upgrade to v5.0.1. MPP DECT Firmware has been upgraded for Cisco DECT DBS-210 from v480b20 to v501. Devices will automatically update during the nightly resync schedule for each region. For additional information, go here. 
• If the DBS-210 is on 4.5.x or 4.6.x firmware, upgrade it to 4.8.1 SR1 (v480b20) manually before onboarding to Control Hub. You can download the firmware using the Software Download link. 
• Rich call presence in Webex App gives you tactical advantage in effectively connecting inbound callers with employees, which will reduce hold times and hang-ups. For more information, refer to Cisco's Call presence synchronization in Webex Calling article. 
• Provisioning API: Paging Groups allows the creation, deletion, and editing of Paging Groups. For more information, click here.
• Full Screen Device Experience can be used to configure devices similar to other Webex services. The MPP device management view for devices is launched with this feature. From the Control Hub go to Managment > Devices. Select a device from the list and the full screen view.

What do you need to do?

• Review the above features
• Bookmark our website so you don't miss out on updates and actions you may need to take. You can also register your details to receive future Webex service notifications.