Rehan Khan
Managing consultant
Rehan is a customer experience and digital transformation thought leader.
Rehan has worked across telecoms, technology, real estate, private equity and executive education.
His expertise includes consulting, strategy, innovation, customer experience, marketing, and product management. Rehan holds a MA in Applied Social & Market research and an MBA in Strategy. He is a visiting professor at an international business school, as well as a published novelist and writer of historic fiction.
Blogs and articles by Rehan
BLOG / CENTRE DE CONTACTS CLOUD
Les clients sont-ils prêts pour les services sortants assistés par IA ?
Comment les entreprises utilisent de manière effective l’IA pour contribuer à résoudre les problèmes des clients et pourquoi un agent humain reste indispensable pour les cas sensibles ou difficiles.