Fully scalable cloud contact centre
A multi-media, ‘out of the box’ cloud contact centre solution which is scalable and available on a pay-as-you-go basis.
Référence BT
Cloud Contact next generation
Catégorie
Centre de contacts cloud
A multichannel, ‘out of the box’ cloud contact centre which lets you scale the number of agents you need quickly, while only paying for what you need on a per agent, per month basis.
You only need a network connection, browser and a phone.
You can add new agents or amend call-routing rules in seconds, so you keep full service even if, for whatever reason, your staff can’t get to work.
You can integrate old and new applications and services, and get rapid, high quality information through a single, intuitive interface.
Cloud Contact doesn’t mean total change – it can overlay your existing contact centre infrastructure seamlessly, and grow as your business evolves.