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Andrew Small

Director of Voice and Digital Workplace, Business

Andrew Small is Director of Voice and Digital Workplace at BT.

Andrew leads the teams responsible for our portfolio management, strategic alliances and innovation for meetings, calling, voice, WLAN, 5G and contact centre.

Prior to this, Andrew held various portfolio positions with us in the unified communications, collaboration and contact centre markets and especially focused on growing the cloud services within these portfolio areas. He joined BT as CEO of both of our CRM businesses within the start-up and ventures portfolio.

Before joining BT, Andrew worked for Danish and German technology companies as country manager and in consulting roles. He was also managing director of a B2B marketing consulting and analytics business for seven years.

Andrew has an engineering degree and PhD from Leeds University.

Blogs and articles by Andrew

博客 / CLOUD CONTACT CENTRE

Figuring out the future of work
The indications are that people want more choice for the future of work - what matters will be how employees work, not where.

JUNE 2021

博客

The forecast is cloudy with a chance of AI
Our new Autonomous Customer 2021 research with Cisco looks at how consumer behaviour has changed and how handling complex and impassioned conversations with people under pressure has affected agents.

JANUARY 2021

博客 / 网络

应对数字化工作场所转型的迅速崛起
对于大多数全球性组织而言，数字化工作场所转型现在已成为其首要任务。但是，快速采用给这些企业带来了具体的挑战。

JUNE 2020

博客 / 云协作

适应我们的新常态：数字化工作场所
远程办公不仅仅是我们在试图扭转冠状病毒所造成的局面时用于保持业务运转的举措，可能也是另一种工作方式的开始。

APRIL 2020

博客 / CLOUD CONTACT CENTRE

不要在客户不会用的联络中心技术上花冤枉钱
我们的新研究着眼于长期趋势，以揭示消费者真正想要从联络中心客户体验中获得什么。

FEBRUARY 2020

博客 / CLOUD CONTACT CENTRE

提供顾客所需的体验
如何提供无缝衔接的支线顾客体验。

MARCH 2019

博客 / CLOUD CONTACT CENTRE

转型对于顾客体验而言蕴含风险

JANUARY 2019

half image

文章 / CLOUD CONTACT CENTRE

领先于不断进步的技术和不断变化的顾客需求

JANUARY 2019

博客 / 云协作

为何说监管能为用户提供最佳体验
Spotting issues with your unified communications can take longer than with your network. Here’s how the right monitoring tool can keep you on the front foot.

JULY 2018

博客 / 云协作

关于云数字化工作环境的七大误区
转移至云的前景不容乐观。毕竟眼见为实，我们现在就来破除几大错误说法。了解为何说转用云比您所想象的更加简单。

JUNE 2018