Cloud contact centres offer an alternative to the traditional on-premises model for contact centres. It brings together all of the tools and application of a conventional contact centre and hosts them in the cloud. Solutions can be hosted on either a public or private cloud to suit your needs.
Overview
What is a cloud contact centre?
Many existing contact centres use technologies and software that are outdated and incompatible with the way clients and businesses communicate today. This holds them back from meeting rising customer demands.
To keep on top of new hybrid working habits, businesses need a solution that can help them meet and exceed customers service expectations. All while securing safe remote working for their employees.
Our cloud contact centre solutions can help you improve communication and drive business growth. Using the latest innovations in communications technology, cloud contact centres offer a modern alternative to on-premises contact centres without the need to maintain unnecessary hardware.
Why choose cloud contact centre solutions from BT?
It’s not just the service that makes the difference, but who you choose it with. Why choose cloud contact centre solutions from BT?
We’ve built a strong track record as a trusted transformation partner for contact centres. With over 20 years’ experience transforming contact centres across all industries, we can offer a safe, secure and reliable pair of hands along the journey.
Our cloud contact centre solutions all integrate seamlessly with our industry leading global voice and data services. We’ll also manage and deliver all other integrations to provide a complete contact centre package.
We’ll provide 24/7 monitoring and support, allowing you to focus on running your business and serving your customers.
Our cloud contact centre solutions
Cisco cloud contact centers
A scalable, multi-media cloud contact center solution on a pay-as-you-go basis.
Learn moreWebex cloud contact centre solutions | B...
A personalised, seamless, multi-channel customer contact solution that gives you the innovation...
Learn moreContact centre optimisation - Optimise C...
Improve your customer experience, optimise efficiency and increase employee engagement with Opt...
Learn moreGenesys cloud contact centres
Secure private multi-site cloud contact centre solution on a pay-as-you-go basis.
Learn moreFully scalable cloud contact centre
A multi-media, ‘out of the box’ cloud contact centre solution which is scalable and available o...
Learn moreMeet the experts
Want to know more? Connect with our team.
Andrew Small
Director of Digital Workplace
Andrew was appointed Director of Digital Workplace in October 2021.
Richard Atherton
Senior Manager, Cloud Contact
Richard is globally responsible for the commercial, supplier and delivery management for our Cloud Contact Cisco product.
What is a cloud contact centre?
What are the benefits of cloud contact centres?
Cloud contact centres help bring your business innovation, flexibility and agility. They empower agents to work from wherever they like, and the solution can be deployed rapidly across the globe.
With the contact centre hosted in the cloud there’s no need for either on-premises hardware or IT support, all of the infrastructure is managed by your provider. It’s also much easier to integrate with other applications to help tailor the solution to your specific needs.
What are the challenges when migrating to a cloud contact centre?
Many businesses struggle with migration to a cloud contact centre solution. As with any large transformation project, implementation can be difficult and unexpected barriers can arise. That’s why a trusted migration partner is so important, we’ll bring our experience and expertise to make your journey a success, and help you get the most out of your cloud contact centre.
What factors do I need to consider with cloud contact centres?
Whatever your business looks like, we have a cloud contact centre solution for you. We offer choice to ensure your needs are met. There are many important factors to consider when choosing a cloud contact centre, such as the number of agents, geographic locations, or choosing between public or private cloud. We have a team of specialists on hand to help you find what’s right for you.
When is the right time to migrate to a cloud contact centre?
There’s no better time to migrate your contact centre to the cloud. Changing demands and expectations of both customers and agents have placed a strain on the contact centre. Only cloud contact centre solutions have the flexibility and innovation to meet these expectations and provide the brilliant experience that’s so important to your business.