Richard Atherton
Senior Manager, Cloud Contact
Richard is globally responsible for the commercial, supplier and delivery management for our Cloud Contact Cisco product.
Richard has been managing Cloud Contact Cisco since the product was launched in 2008.
The Cloud Contact Cisco team is based across the globe with teams located in the Netherlands, UK and India and they manages the transformation of major multinational brands from traditional on-site contact solutions into the cloud.
Blogs and articles by Richard
BLOG / CONTACT CENTER CLOUD
Cómo los centros de contacto pueden ofrecer una excelente experiencia al cliente en horas punta
A medida que los centros de contacto se trasladan a la nube, las empresas están adoptando tecnología innovadora y estructuras tarifarias para respaldar los estándares de servicio.