Customer self-service solutions
Automate simple tasks for your customers and integrate self-service into your overall customer service experience.
Referencia de BT
Auto Contact
Categoría
Contact Center Cloud
Voice. Visual. Text. You can have self-service covered and integrated into your overall customer service experience.
Give your customers the power of personalised, continuous, context-aware conversations across different channels (IVR, messaging / Chatbot, mobile, web), as well as different interactions (informational and transactional).
With Auto Contact, you can have:
- state-of-the-art text and speech recognition, powered by natural language
- dynamic personalisation that presents menu options based on likely user intent.
Which gives you harmonious integration with your overall customer experience, so your agents don’t miss a beat when your customers need transfer to live assistance.