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Home Solutions Customer contact

Customer contact

Create a brilliant customer experience with immediate, helpful customer service at every level.

  • Overview
  • Our contact capabilities
  • Meet our experts
  • Insights

 

Overview

Times are changing, but challenges aren’t. Customer experience is key to success.

These days, informed and tech savvy customers know what they want – easy interactions in an instant.

And they’ll reward organisations that give them that.

So creating a powerful and memorable experience becomes more challenging when you need to offer a whole range of digital contact channels, whilst keeping your costs under control.

 

Overview

Times are changing, but challenges aren’t. Customer experience is key to success.

These days, informed and tech savvy customers know what they want – easy interactions in an instant.

And they’ll reward organisations that give them that.

So creating a powerful and memorable experience becomes more challenging when you need to offer a whole range of digital contact channels, whilst keeping your costs under control.

Creating a brilliant experience for customers’ ever-changing needs

By uncovering the details of customer interactions, we discover what people need for a brilliant experience.  We’ll work with you to determine the best channels, tools, processes and partners to deliver it.

This relies on the ability to adapt at pace and adopt new technology to meet your audience’s ever-changing needs. Our customer contact solutions have flexibility baked-in, so you can make rapid changes globally. We help over 6,000 customers globally, managing over 16 billion minutes of calls per year, with over 65,000 agents using our services.

Meet the experts

Want to know more? Connect with our team.

Andrew Small

Andrew Small
Director of Digital Workplace

Andrew was appointed Director of Digital Workplace in October 2021.

Riccy Sidoli

Riccy Sidoli
Senior Manager, Customer Contact solutions Technology

Riccy is responsible for product management and development of our global customer contact portfolio.

Contact